English
Contents Page- 1. General conditions
- 2. Surcharges
- 3. Payment and booking conditions
- 4. Arrival and departure
- 5. Security deposit
- 6. Party size
- 7. Cleaning
- 8. Cancellation fees
- 9. Rules for clients
- 10. Liability
Contractual Terms 2008/2009
Navigation: Apartments \ General conditions1 - General conditions:
We rent our apartments for short breaks. Each quotation includes household linen and the assistance of our staff during your check-in and your stay.
Electricity, water, heating, air-conditioning (if provided) and gas could be not included and payable locally (see Apartment Details). The final cleaning charge, not included in the rental price, will be of a minimum of Euro 60,00, up to 3 persons. Apartments with more than 3 persons: € 15 per person (to be added to the minimum charge of € 60 ). Our company has special offers for Last Minute stays in Venice when reserving 20 days or less before arrival. All apartments are classified 3 stars*** and 4 stars****, 5 stars***** depending on their location, services, terraces, view, elevator and quality standard.
2 - Surcharges:
| Services | Euro | Note | ADDITIONAL NIGHT CHARGE |
| Extra sleep | Euro 9,00 | per person per night | |
| Transfer assistance | Euro 70,00 | Taxi boat and public boat are not included | |
| Check-in between 7:30 p.m.and 11,30 p.m. | Euro 55,00 | to be paid locally | |
| Check-in after 11.30 p.m. | Euro 70,00 | to be paid locally | |
| Travel Cots/cribs on request | Euro 60,00 | for entire stay/ cot/crib sheets not provided | |
| Extra bed on request | Euro 70,00 | for entire stay | |
| Delayed arrival (without informing our local reps) | Euro 40,00 | to be paid locally |
3 - Payment and booking conditions:
Our database will accept a reservation on the basis of the availability of the apartments. A reservation is booked after Rentalinitaly confirmation and after the payment of the deposit. The terms and methods of the payment are the following:
1. OFF-LINE an account of 20% of the total amount payable by Rental Contract (form available on-line);
2. ON-LINE by Credit cards (Credit card accepted: Visa-Master Card);
3. Bank Transfer (bank reference to be found on-line). Please send a copy of your transfer payment's receipt to our fax number +39 041 27 71 135.
The remaining 80 % of the rental must be paid at least 30 days before your arrival, always using the chosen method. For all bookings made within 20 days before the arrival, you will have to pay the total amount at your reservation. In this case it is only possible to pay by Rental Contract or on-line payment (not by Bank Transfer).
4 - Arrival and departure:
Rentalinitaly will inform you with your apartment's address and the exact directions, in order to reach it, after the payment of the total amount. Remember to contact our staff or local reps in order to fix a time for a meeting at the apartment. If renting a Property in the city of Venice our Staff will meet you at the nearest Public Water Bus Station to the apartment or, upon request, our staff will meet you in Piazzale Roma (bus terminal) or at the Railway Station Santa Lucia and take you to the apartment. For this Transfer Assistance we will charge an extra fee (see Surcharges). It is essential that you inform Rentalinitaly of your estimated time of arrival in Venice, Rome, Florence and Tuscany Properties, at least 7 days prior arrival. The transport with taxi/water taxi or public boat is not included. The Check-in is possible from 3 PM. If renting in Venice, for delays of half an hour and over on the agreed time you must contact our Venice office (+39 041 5234577) or our Venice representatives (you will find the phone numbers on the reservation voucher). If you fail to do so, we are allowed to charge a Delayed arrival fee (see Surcharges). If Rentalinitaly has not been informed of long delays and the client misses the check-in at the apartment, Rentalinitaly is not responsible. In this case clients will be charged for any extra costs for alternative accommodation. Requests for night-time arrivals (later than 7.30 p.m.) have to be accepted and confirmed by Rentalinitaly. In this case you will have to pay a surcharge for late arrival service (see Surcharges) to our Staff or local Reps. A person of our staff or a local Reps will meet you directly at the apartment (when renting a property in any locality outside Venice - see above different direction for Venice Property). In all localities this person will show you the house and how things work, will ask for the security deposit , will read electricity, water and gas meters (if not included), and ask to sign the inventory. If you find that an item in the inventory is damaged or absent, you must report it within your departure, otherwise our Society or local Reps will not be responsible for such item. You will be required to sign the following forms: Rental Rules, Privacy and Personal Detail Form (according to the Italian Law in matter of reporting Holiday stays to the local Police Office). Make sure to make all arrangements for the departure upon arrival. Apartments have to be vacated between 8.00 AM and 10.30 AM on departure day. In case of services not included in the rental price, our local representative is allowed to cash the agreed amount from you or to withhold the security deposit until your bill will be settled. In case you don't arrive on the agreed date, your reservation will be held until 10AM of the following date only.
5 - Security deposit:
A security deposit is required against possible damages or losses caused to the property. It is payable to our local representative on arrival, if renting in Venice by credit card (Visa or Master Card) or euro cheques; if renting in other location it is payable by euro cheques or cash only. Rentalinitaly will not give the apartment keys to those who will not pay the security deposit. Rentalinitaly is authorised to keep your deposit (even after your check-out) and destroy it only after controlling the apartment. Afterwards your security deposit will be destroyed if damages or losses are not reported.
6 - Party size:
We are entitled to refuse admittance to a number of persons exceeding that on the booking form or exceeding the number of beds of each apartment. Nobody else is admitted to stay in our apartments without our authorisation.
7 - Cleaning:
On arrival you will find your property clean and tidy. The final cleaning cost is to be paid locally. Tidiness of kitchen or kitchen corner and the rubbish removal are not included in the final cleaning cost, this is your responsibility. On the contrary, you will be requested to pay an extra charge of euro 60,00. If you request an extra bed sheets supply and midweek/daily cleanings, Rentalinitaly will price to you the cost depending on the apartment you have reserved.I
8 - Cancellation fees:
If you cancel a reservation you will be charged one of the following penalties depending upon the date of your written notification:
- 20% from booking time up to 31 days prior arrival
- 50% from 30 to 21 days prior arrival
- 75% from 20 to 7 days prior arrival
- 100% from 6 days prior arrival and for no show
9 - Rules for clients:
The apartments can only be used for temporary and tourist house-hold needs. You cannot make the apartment your new place of residence or choose it as your permanent house-hold. It is furthermore not allowed to sublet the apartment, or parts of it, to third parties.
All building rules and regulations must be observed. Between 1 p.m. and 3 p.m. and 11 p.m. and 8 a.m. apartment occupiers shall not make any loud noise. Animals are not admitted in the lodgings unless other agreements have been taken. In the event that you do not follow Rentalinitaly's and the building rules and regulations ( such as noise during the mentioned hours, etc.), our firm or local Representatives reserve the right to drive you immediately away from the apartment without having to refund you. Moreover, Rentalinitaly or Local Reps will require additional charges (see Surcharges list mentioned below) in case you require the presence of our local staff during your stay for reasons such as losing the apartment's keys, forgetting the keys inside the apartment or for unjustified emergency calls for assistance in the property.
10 - Liability
In case of technical problem or cleaning not adequate, you are kindly requested to contact Rentalinitaly or Local Staff on the date of arrival to sort out any problem as soon as possible. Any complaints must be communicated, in writing, to Rentalinitaly or Local Reps at the beginning of your stay. You have to give Rentalinitaly or Local Reps reasonable time to solve the problem. If you leave the apartment before your departure date without contacting Rentalinitaly or its Local Staff, you will not be entitled to any refund or compensation. If the property booked is not available on the date of arrival or during the stay due to circumstances beyond Rentalinitaly's control or technical problem, Rentalinitaly will guarantee alternative accommodation in an apartment of same size and category. If the rental price of the alternative property is less than the one originally rented Rentalinitaly will refund you the difference.
Rentalinitaly reserves the right to cancel any reservation within 7 days of confirmation. In such cases any monies paid for the reservation will be refunded. Rentalinitaly will not be liable for any difficulties or damages caused by such cancellations, and will incur no penalties or fees.
Rentalinitaly can moreover not be held responsible for possible harm done to you during your stay. Rentalintaly is also not responsible for any loss, delay or problem that have causes reasonably out of its control (such as flooding, explosions, storms, fires, strikes, bad weather conditions, wars or war threats, civil problems; acts, restrictions, regulations or measures of any type from the government or the local authorities). Moreover Rentalinitaly is not responsible in case the pumps or boilers should break, or in case of momentary interruptions of the water or electricity supply caused by the local supplier.
Your reservation is regulated by Italian Law. Any possible dispute arising out of or in connection with the above conditions shall be subject to the exclusive jurisdiction of the Court of Venice.